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Help & FAQ

Short answers to the most common questions. If your question isn't here, see "Still stuck?" at the bottom.

Getting started Accounts & sign-in Recording & publishing Community & safety Purchases Technical issues Privacy & data Contact us

🚀 Getting started

What is AudioLaunch?

AudioLaunch is a creative audio platform for recording, producing, and sharing sound. It combines a music-making toolkit (Synth Lab, multitrack editor, recording tools) with a gamified progression layer called Resonara: missions, a skill tree called the Signal Network, achievements, and a community library where you can publish your creations.

The tools are the core product. Resonara turns learning and using them into a journey.

What devices does it run on?

AudioLaunch is built for Android and iOS, with a web beta for quick previews at app.audio-launch.com. Recording and audio-effects features require the native app — they don't run on the web beta.

Is it free?

Yes. The core app is free — recording, the Synth Lab, Resonara missions, the Signal Network, and community publishing don't cost anything. Any optional paid features that become available in the future will be clearly marked and never required to enjoy the app.

How do I install the app?

During the beta period: download the latest Android build from the Account page, or open the web beta at app.audio-launch.com. Once v1.0 ships, AudioLaunch will be available on the Google Play Store and the Apple App Store.

👤 Accounts & sign-in

Do I need an account?

You can use the core recording tools without an account — your work stays local. An account is required if you want to sync across devices, publish to the community library, appear on leaderboards, or unlock community features.

How do I sign up?

Open the app and tap Sign up, or go to audio-launch.com/account. You can register with email + password, or use single sign-on via Google, Discord, Spotify, or Apple.

I forgot my password — how do I reset it?

On the sign-in screen, tap Forgot password and enter the email linked to your account. We'll send you a reset link within a few minutes. If it doesn't arrive, check your spam folder, then contact support@audio-launch.com.

How do I delete my account?

In the app: Settings → Account → Delete Account. You can also email support@audio-launch.com from the address linked to your account to request deletion.

Your profile, progression data, and published content are permanently removed within 30 days. See the Privacy Policy for full details.

I signed up twice with different providers — can I merge the accounts?

Email us at support@audio-launch.com with both email addresses and the provider details. Account merging is handled manually during the beta period.

🎤 Recording & publishing

Where are my recordings stored?

By default, all recordings stay on your device. Nothing is uploaded automatically. Only when you explicitly tap Publish is a recording sent to our EU-hosted servers so others can hear it.

How do I publish a recording to the community?

From the recording screen or your library, tap Publish, pick a title and cover, and confirm. Your recording will appear on the community feed and your public profile. You can unpublish or delete it at any time.

Can I use AudioLaunch offline?

Most core features — recording, editing, the Synth Lab, offline missions, and the Signal Network — work without an internet connection. Community publishing, cross-device sync, and leaderboards require a connection when you use them.

What audio formats can I export?

AudioLaunch supports common export formats including MP3 and AAC. The available options are shown in the export dialog inside the app.

🤝 Community & safety

How do I report inappropriate content or a user?

On any public recording or profile, tap the ⋯ menu and choose Report. Pick a reason (spam, harassment, copyright, unsafe content). Our moderation team reviews reports and acts in line with our Terms of Service.

For copyright claims, email support@audio-launch.com with proof of ownership and a link to the content.

Where can I chat with other users?

For now, the best way to share feedback or chat is through the in-app feedback screen or by emailing contact@audio-launch.com. A dedicated community space will open when we're ready to welcome a larger group.

Are there community rules?

Yes — published content must follow the rules in our Terms of Service. In short: no harassment, no hate speech, no illegal content, no copyrighted material you don't have rights to, nothing that endangers minors. Violations can lead to content removal or account suspension.

🔐 Purchases

Are there any purchases in the app?

During the current phase, AudioLaunch is free to use. Any paid options that become available will be clearly shown inside the app before you buy anything.

How do I cancel a subscription I've already bought?

Subscriptions are billed and managed by the Google Play Store or the Apple App Store. To cancel:

  • Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → AudioLaunch → Cancel.
  • iOS: Settings → your name → Subscriptions → AudioLaunch → Cancel Subscription.

You keep access until the end of the period you already paid for.

How do I request a refund?

Refunds are handled by the Store where you purchased. Full instructions, including your EU statutory rights and the withdrawal-form template, are in the Refund Policy.

🔧 Technical issues

The app crashed. What should I do?

Try closing and reopening the app first — many issues clear with a fresh launch. If it keeps crashing:

  • Make sure you're on the latest version (pull down to refresh on Home, or reinstall from the Store).
  • Restart your device.
  • If the problem persists, email support@audio-launch.com with your device model, OS version, and a description of what you were doing when it crashed.
My microphone isn't working.

Check that AudioLaunch has permission to use your microphone:

  • Android: Settings → Apps → AudioLaunch → Permissions → Microphone → Allow.
  • iOS: Settings → AudioLaunch → Microphone → On.

If permissions are correct and it still doesn't work, restart the app. Bluetooth headphones occasionally fail to route input — try with wired headphones or the device's built-in mic.

I got an update prompt but nothing happens after restarting.

Fully close the app (swipe it off the recent-apps list) and reopen it. If the new version isn't applied after that, clear the app's storage as a last resort: Settings → Apps → AudioLaunch → Storage → Clear Storage. You'll be asked to sign in again but your published content stays safe on our servers.

The app feels slow or laggy.

AudioLaunch is actively optimized each release — check the changelog for recent performance updates. Close other apps to free memory, ensure you're on the latest version, and reboot if the device has been on for a long time. If a specific screen is always slow, let us know — it's useful feedback.

🔒 Privacy & data

What data do you collect?

The short version: account info you give us, content you choose to publish, anonymized usage analytics, and crash reports. We don't access your private recordings, and we don't sell data to third parties. The full breakdown with legal bases is in the Privacy Policy.

Can I get a copy of my data?

Yes. Under GDPR you have the right to access, export, or delete your data. Email privacy@audio-launch.com from your account's email address — we'll respond within 30 days. See section 7 of the Privacy Policy for the complete list of rights.

Is AudioLaunch suitable for kids?

AudioLaunch is not directed at children under 13 (under 16 in the EEA). Community features include user-generated content that may not be appropriate for young children. We recommend parental supervision for minors who wish to use the app.

✉ Contact us

Which email should I use?

We route by topic so the right person sees your message:

  • General support, bugs, refunds: support@audio-launch.com
  • Privacy, data requests, GDPR: privacy@audio-launch.com
  • Press, partnerships, business: contact@audio-launch.com

Please include your account email and device details (model, OS version, app version) — it helps us respond much faster.

How long will it take to get a reply?

We aim for a response within 5 business days. Privacy and GDPR requests are handled within 30 days as required by law. Refund requests through the Store are usually processed by Google or Apple within 24–96 hours; see the Refund Policy.

Still stuck?

Your question isn't covered? We'd rather hear it than have you wonder.

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